Privacy Policy

The Leith Collective CIC Privacy Policy

Last updated: October 25th, 2021

Introduction

The Leith Collective CIC (“The Leith Collective”, also referred to as “we”, “us” or “our” in this Privacy Policy), trading as “We Relove / we-relove.com”, “The Clydeside Collective”, “The Camdentown Collective”, is committed to protecting and respecting your privacy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.we-relove.com (referred to as the “website” or “site”), including any data you may provide through the website when you sign up to become a maker or to receive our marketing materials.

Links to other websites

This website may contain links to third-party websites, plug-ins and applications. Once you have clicked on these links to leave our site you should note that we do not control these third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Third-party websites, plug-ins and applications are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The type of personal information we collect

We currently collect and process the following personal information:

Automatically collected information:

Technical Data – When you visit our website, we automatically collect certain information about the device(s) you use to access our website including information about your browser type and version, your internet protocol (IP) address, location, time zone, browser plug-in types and versions, operating system and platform, and some of the cookies that are installed on your device.
Usage Data – As you browse the Site, we collect information about how you use our website, the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Information you provide us with when you purchase or attempt to make a purchase through our site, when you create an account or sign up or to receive marketing materials:

Personal identifiers – first name and last name. It may also include your gender.
Order Data – billing address, shipping address, payment information, email address, and phone number.

Please note that we do not store or process your financial information ourselves, they are processed and automatically stored via one of our contracted third party service providers. We do not store payment details and they are entered on a separate page hosted directly by the payment gateway, who encrypt and authenticate the data.

Profile Data – usernames and email address, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Marketing and Communications Data – preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregate and/or anonymised data (“Aggregated Data”) such as statistical or demographic data for analytical purposes.

How we collect the personal information

We collect the above specified Information using a mix of methods and technologies:

Automatically collected information – we collect this data by using:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We collect personal information that you may provide us with through the following direct interactions:

filling in forms or corresponding with us by post, phone, email or otherwise
purchase a product or service through our website
create an account on our website
request marketing materials to be sent to you

We share the collected personal information with the following providers:

Sellers

When you place an order on our website, that information will also be received by the relevant seller on our marketplace so that they can fulfil and manage your order as part of the sales process we provide you under our Terms and Conditions.

name, address, gender, billing and shipping address, email, telephone and mobile number as well as any personalisation details you have provided as part of your order

The seller will act as an independent data controller, on a stand-alone basis, and process your personal data in accordance with their own policies and security measures. We are not responsible for protecting your information when it is under their control, but you may exercise against such seller all the rights which you would otherwise be able to exercise against us as set out in this Privacy Policy.

The seller (name and contact details) will be as identified on our site. You will be able to contact the seller directly through our website with any questions or concerns.
The seller will process your personal information for the purpose identified above, namely to manage your order.

We share your personal information with third parties to help us use your Personal Information, as described above.

Third-party providers

We also use other third parties to process your personal information. This includes

Analytic tools (Google Analytics) to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Feedback forms (Survey Monkey)
Business management & accounting providers (Google Workspace)
Digital advertising and insights providers (Google Adwords, Facebook Ads)
Delivery providers (Various)
Payment providers (Stripe)
Social media platforms (Facebook, Instagram, TikTok, Twitter, Pinterest)

Law Enforcement/Legal Compliance

We may also share your personal information to comply with applicable laws and regulations.

How do we use your personal information?

We only use the collected personal information when the law allows us to. This is generally to:

fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Communicate with you;
Screen orders for potential risk or fraud; and
Provide you with information or advertising relating to our products or services (i.e. newsletters etc.) in line with the preferences you have shared with us.
We use the technical data and usage data that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Opting Out

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK
GOOGLE
BING
Newsletter – if you have previously signed up to our newsletter you may unsubscribe at any time by clicking on the following link or by sending an email to support@we-relove.com
Cookies – You can block cookies in your browser settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

include opt-out links from whichever services are being used.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

The Leith Collective’s cookies for many important reasons, such as:

To provide a great experience for our visitors and customers.
To monitor and analyze the performance, operation and effectiveness of our website’s platform.
To ensure our platform is secure and safe to use.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

If you don’t accept the use of cookies on our site, it may prevent you from taking full advantage of the website.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information if you tell us that you wish this to happen.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.This is generally 6 years unless the law prescribes a longer period.

In some circumstances you can us to delete your data please see “Your data protection rights” below for more information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your data protection rights

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing your personal information is:

Your consent. You are able to remove your consent at any time. You can do this by contacting us at support@we-relove.com
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under data protection law, you have the rights including:

Your right of access – You have the right to ask us for a copy of the personal data we hold about you.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object the processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you have given us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you would like to exercise this right, please contact us through the contact information below.

Time limit to respond

We aim to respond to all legitimate requests within one month. We will notify you and keep you updated should it take us longer to respond.

Minors

This website is not intended for children and we do not knowingly collect data relating to children. Where applicable the site will ask customers to confirm/verify their age of 18+ in order to complete the purchase.

Changes

We may update this privacy policy at any time and without notice in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@we-relove.com or by mail using the details provided below:

Ocean Terminal Ru59, Ocean Drive, Edinburgh, SCT, EH6 6JJ, United Kingdom