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Meet Bear, a sweet handmade companion ready to bring comfort and charm to any space. Made with soft, plush yarn, this bear’s gentle expression and sweet nature make it the perfect friend for snuggles, playtime, or decor. Whether it’s for a nursery, a thoughtful gift, or just because, this bear is a timeless addition to any collection.
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1. Free UK Shipping
I am pleased to offer free standard shipping on all orders within the UK! Your crochet items will be carefully packaged and dispatched within 7-10 business days of placing your order. Delivery typically takes 3–5 business days.
2. International Shipping
I also ship internationally. International shipping costs are calculated at checkout based on your location. Delivery times vary depending on destination, but generally range from 7–21 business days. Please note that customs fees and import duties may apply and are the responsibility of the buyer.
3. Dispatch Times
4. Shipping Upgrades
For faster delivery, I offer shipping upgrades for both UK and international customers. Express options vary depending on location.
5. Lost or Delayed Packages
While I do my best to ensure prompt delivery, I am not responsible for delays caused by postal services or customs. If your package has not arrived within the estimated delivery time, please contact me, and I will do our best to assist.
6. Packaging
I care about the environment and use eco-friendly packaging wherever possible to protect your crochet treasures during transit.
1. Refunds
Due to the handmade nature of my crochet items, I only accept returns or offer refunds if the item is faulty or damaged upon arrival. If you believe your item is defective, please contact me within 14 days of receiving your order. I will arrange a return, and upon inspection, offer a refund or replacement.
2. Custom Orders
All custom orders are non-refundable unless they arrive damaged or defective. Custom items are created to your specific requirements, so please ensure that all details are correct when placing your order.
3. Conditions for Return
4. Process for Returns
To initiate a return, please email me at thepetitecrochetterie@gmail.com with your order number and a description of the issue. Please note, return shipping costs are the responsibility of the customer unless the item is faulty.
5. Refunds
Once I receive and inspect the returned item, I will notify you of the status of your refund. If approved, the refund will be processed.
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